Privacy policy

Everyday Car Repair Network Pty Ltd (ABN 88 634 541 638), trading as Everyday Car Repair, respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you book a repair, request a replacement car or contact us, we collect the details you give us. This can include your name, phone number, email, postcode, vehicle registration and details, information about the damage or accident, and insurance details. We may also collect technical information such as your IP address, pages visited and how you reached our website, including from advertising.

How we use it

We use your information to respond to your enquiry, arrange and carry out repairs, arrange a replacement car, deal with insurers and other parties involved in your repair or claim, and improve our services and advertising.

Who we share it with

We share your information only as needed to provide the service you've asked for. This can include our network workshops, replacement car providers, insurers, towing operators and our service providers (such as IT, hosting and communication services). We don't sell your personal information.

Vehicle lookups

If you enter your registration, we use a vehicle information service to look up your car's make and model.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us.

Complaints

If you have a privacy concern, contact us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Everyday Car Repair Network Pty Ltd
1341 Dandenong Road, Chadstone VIC 3148
Phone 1300 721 840
Email info@everydaycarrepair.com.au